{"id":2038,"date":"2025-03-25T16:55:02","date_gmt":"2025-03-25T20:55:02","guid":{"rendered":"https:\/\/carburantaeroportuairemontreal.com\/?page_id=2038"},"modified":"2026-05-20T09:22:08","modified_gmt":"2026-05-20T13:22:08","slug":"how-to-report-a-concern","status":"publish","type":"page","link":"https:\/\/carburantaeroportuairemontreal.com\/en\/how-to-report-a-concern\/","title":{"rendered":"How to Report a Concern"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-15fkcj-f6378135ac779ee345fde21165a8be66\">\n.avia-section.av-15fkcj-f6378135ac779ee345fde21165a8be66 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/carburantaeroportuairemontreal.com\/wp-content\/uploads\/2014\/11\/headerbar-PublicConsultation2.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-15fkcj-f6378135ac779ee345fde21165a8be66 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avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >How to Report a Concern<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r01ez-42b3c268b189beb3d4bae85a0e269961\">\n.avia-section.av-r01ez-42b3c268b189beb3d4bae85a0e269961{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-r01ez-42b3c268b189beb3d4bae85a0e269961 main_color avia-section-default avia-no-shadow  avia-builder-el-2  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2038'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-jyzuj-4b6a46555037a1a75e7d7591e2e534aa av_one_half  avia-builder-el-3  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-d504z-3d3c797e0b6762cfb271f127d118cbb0\">\n#top .av_textblock_section.av-d504z-3d3c797e0b6762cfb271f127d118cbb0 .avia_textblock{\nfont-size:14px;\n}\n<\/style>\n<section  class='av_textblock_section av-d504z-3d3c797e0b6762cfb271f127d118cbb0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Issues and concerns can be reported by email at: plainte@carburantaeroportuairemontreal.com<\/p>\n<p>You can also report an issue or concern by phone at 514 228-5448.<\/p>\n<p>You can also report an issue or concern in person at:<\/p>\n<ul>\n<li>the Montr\u00e9al airport fuel terminal;<\/li>\n<li>the Port of Montr\u00e9al Authority (MPA);<\/li>\n<li>the City of Montr\u00e9al-Est.<\/li>\n<\/ul>\n<p>Issues and concerns are then forwarded by the Communications Lead or the Construction Director to the Public Inquiries Coordinator, Christine Guay (WSP).<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m8n9c4uh-9d4f7fbc21f10398808eca51275fb2e1\">\n#top .av_textblock_section.av-m8n9c4uh-9d4f7fbc21f10398808eca51275fb2e1 .avia_textblock{\nfont-size:14px;\n}\n<\/style>\n<section  class='av_textblock_section av-m8n9c4uh-9d4f7fbc21f10398808eca51275fb2e1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/carburantaeroportuairemontreal.com\/wp-content\/uploads\/2025\/03\/processus-plaintes.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2042 size-full\" src=\"https:\/\/carburantaeroportuairemontreal.com\/wp-content\/uploads\/2025\/03\/complaints-process.png\" alt=\"\" width=\"1034\" height=\"364\" \/><\/a><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m8n9dgho-8871c609c5f7a62a32a0434c59bd66ce\">\n#top .av_textblock_section.av-m8n9dgho-8871c609c5f7a62a32a0434c59bd66ce .avia_textblock{\nfont-size:14px;\n}\n<\/style>\n<section  class='av_textblock_section av-m8n9dgho-8871c609c5f7a62a32a0434c59bd66ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Once issues and concerns are logged, they are reviewed, and a notification is sent to the Montreal Port Authority (MPA).<\/p>\n<p>A designated representative is then assigned to address the issue or concern and take the necessary steps.<\/p>\n<p>Our representative will then follow up with the person who raised the issue or concern. The issue\u2019s status will be updated in the issues-and-concerns log.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m8n9egqw-2bc889a93fcb611c0633503392c9887d\">\n#top .av_textblock_section.av-m8n9egqw-2bc889a93fcb611c0633503392c9887d .avia_textblock{\nfont-size:14px;\n}\n<\/style>\n<section  class='av_textblock_section av-m8n9egqw-2bc889a93fcb611c0633503392c9887d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/carburantaeroportuairemontreal.com\/wp-content\/uploads\/2025\/03\/processus-plaintes-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2044 size-full\" src=\"https:\/\/carburantaeroportuairemontreal.com\/wp-content\/uploads\/2025\/03\/complaints-process-2.png\" alt=\"\" width=\"1044\" height=\"462\" \/><\/a><\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2038'><div class='entry-content-wrapper clearfix'><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9192198,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2038","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/pages\/2038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/users\/9192198"}],"replies":[{"embeddable":true,"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/comments?post=2038"}],"version-history":[{"count":8,"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/pages\/2038\/revisions"}],"predecessor-version":[{"id":2227,"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/pages\/2038\/revisions\/2227"}],"wp:attachment":[{"href":"https:\/\/carburantaeroportuairemontreal.com\/en\/wp-json\/wp\/v2\/media?parent=2038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}